Refund policy

At Best Printers, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, you can contact us at:

Email: Info@bestprinters.com.au
Phone: 0451 802 300 | 0426 701 300

If your return is accepted, we will send you instructions on how and where to send your package.

Returns should be sent to:

8/1 Eldridge Crescent
Garran ACT 2605
Australia

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us anytime at Info@bestprinters.com.au.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

 

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products

  • Special order items

  • Gift cards

  • Sale or clearance items

If you have questions about whether your item can be returned, please contact us before purchasing.

 

Exchanges

The fastest way to get the item you want is to return the item you have first. Once the return is accepted, you can make a separate purchase for the new item.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved:

  • Your refund will be issued to your original payment method

  • Refunds are typically processed within 10 business days

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Info@bestprinters.com.au